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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All AND products

Devices for measuring weight and humidity, viscosimeters, professional medical equipment, dynamic control systems
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  • Connecting boxes AND
    Connecting boxes
    AD-4379SUS,4382,4380, etc.
  • Microweights AND
    Microweights
    BM-20G,252G,300G, etc.
  • Mass comparators AND
    Mass comparators
    MC-10K,30K,1000, etc.
  • Specially protected scales AND
    Specially protected scales
    SW,SS,SE, etc.
  • Analytical scales AND
    Analytical scales
    GH,GR,HR-i,HR-A/AZ, etc.
  • Laboratory scales AND
    Laboratory scales
    EJ,DX-WP,DL,DX, etc.
  • Portion scales AND
    Portion scales
    NT,NP-S,HL-i,SK-WP, etc.
  • Counting scales AND
    Counting scales
    FC-i / FC-Si, etc.
  • Platform scales AND
    Platform scales
    EM,FS-i,HV-WP/HW-WP,GP,etc.
  • Humidity analyzers AND
    Humidity analyzers
    MS-70,MX-50,MF-50,ML-50, etc.
  • Viscosity Analyzers AND
    Viscosity Analyzers
    SV-A,SV, etc.
  • Additional equipment AND
    Additional equipment
    AD-8527,8118C,8118C,1682, etc.
  • Load cells AND
    Load cells
    LC-4001,4101,4102,4103, etc.
  • Indicators AND
    Indicators
    4405A,AD-4328,4401, etc.
  • Platforms AND
    Platforms
    SB et al.
  • Assembly Kits AND
    Assembly Kits
    LC-4212, etc.
  • Converters AND
    Converters
    AD-4541-V/I, etc.
  • Programmable controllers AND
    Programmable controllers
    AD-4820,4820R,4826, etc.
  • Machine test AND
    Machine test
    STB,RTG,RTF, etc.
  • Checkweighers AND
    Checkweighers
    AD4961 et al.
  • Metal detectors AND
    Metal detectors
    AD4971 et al.

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